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Frequently Asked Questions


What is IBG?

IBG is a sales and marketing agency created specifically for small and medium-sized businesses.
Our team of sales and marketing experts includes providing content creators delivering high-quality social media content for companies across the United States, the UK, Canada and Australia. You can find out more about us here.

Where are you based?

We are a fully remote company. Our team work from various locations in native English speaking countries globally.

What type of businesses do you work with?

We work with all types of businesses in English speaking countries worldwide. You can view examples of our work here.

Who will be my main point of contact at IBG?

You will receive a welcome email from your dedicated Customer Success Manager and you can discuss any queries you may have regarding your subscription.

How do I sign up?

Visit our Pricing page to choose the plan that’s right for your business and follow the 4 simple steps to get started. Signing up only takes a few minutes.

What happens after I sign up?

Once you have subscribed to one of our plans, your content creator will begin working on your content, which you can expect to review within 5 business days.

When your posts are ready, we’ll send you an email containing posts. Here you can review, edit and reschedule your posts if required, or submit feedback, request revisions, upload additional content, tell us of any upcoming initiatives and much more.

Do I have to share my social media profile login details?

No. Simply connect your social media profiles to the dashboard during signup and we will be able to schedule your posts.

I don't have any social media accounts set up yet, can you help?

Of course! Please email {*supportEmail*} and we would be happy to help. There is an additional one-off fee for each social media profile we create for you.

Social Media Content

How do you know what to post for my business?

When you sign up you’ll be asked a few questions so we can find out more about your business and the type of content that you expect. We thoroughly research every company before creating content, so we will only post relevant content for your business, just like we would do for our own company.

What kind of posts will you create for my business?

We will create a variety of posts for your business based on the answers you provide in our questionnaire during sign up. This could be product/service information, industry news, industry statistics, trivia, quotes etc based on your preferences. You can view examples of our work here.

Which social media platforms do you publish to?

We are able to create and schedule content for your business on Facebook, Instagram, Twitter, LinkedIn and Google My Business. You decide which platforms are suitable for your company when signing up to one of our plans.

Can I still post on my own social media profiles?

Of course! You retain full access to your social media profiles so you can post as little or as often as you like

Can I see the posts you create before they are published?

Absolutely. You can review all scheduled content via an email we will send you. Here you can review, edit and reschedule posts, submit feedback, request revisions, upload additional content for us to use and much more.

What if I don't like a particular post?

You can email your dedicated customer support manager which posts you wish changing.

Who will be creating my posts?

We have a team of content creators based in native English speaking countries worldwide. You will be matched with a content creator who specialises in creating content for businesses in your specific industry. Your content creator will be responsible for researching your business and creating your posts every fortnight.

Can you publish my posts to additional profiles?

Yes. You can select additional profiles to add to your plan during signup, after subscribing to one of our base plans, or by contacting your dedicated customer support manager.

Will each post you create be the same for each profile?

Yes. Each unique post we create will be scheduled to each of your connected profiles. Captions may be shortened for posts on X (Twitter) as there is a 280-character limit to adhere to.

Can I add extra posts to my plan?

If you would like to schedule a call, please feel free to schedule one directly using this link.

Do you create carousel posts?

Yes. We include a weekly carousel post as part of our All Inclusive plan. You can add extra carousel posts to your plan by contacting your dedicated customer support manager. Each weekly carousel post replaces one of your weekly single-image posts.

Do you create video content?

Yes. If you would like us to create explainer, 2D or 3D animations or corporate videos please contact your dedicated customer success manager.

Do you write blog articles too?

Yes. We include one monthly blog article (500 words) as part of our All Inclusive plan. You can add extra blog articles to your plan via your dedicated customer success manager for an additional monthly fee.

Billing & Subscriptions

How much does it cost?

You can view all of our plans and add-ons here.

Do I have to sign a contract?

No. You’ll just need to agree to our Terms of Service when you subscribe to one of our plans.

How do I manage my subscription?

Please contact your dedicated customer success manager who will help you with your subscription.

Do I need to provide notice to cancel my subscription?

No. Our service is month-to-month so if you decide to cancel your subscription then you can do so at any stage and you won’t be charged again.

How do I cancel a subscription?

To cancel a subscription, simply email with a reason for cancellation.

Are there any hidden costs?

No, our prices are fixed.