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Terms of Service

This Terms of Service Agreement (the “Agreement”) sets forth the terms and conditions on which the Client (the “Client”) has engaged IBG International Limited (trading as “IBG ”) to perform certain Services (the “Services”) as outlined herein. This is a legally binding agreement between the Client and IBG . By becoming a IBG client, the Client agrees to be legally bound by the terms and conditions set forth in this Agreement. The “Effective Date” of this Agreement shall be the date on which the Client submits their order for Services to IBG.

    IBG will provide Services to the Client as outlined on the IBG Social Media website (

    2.1 IBG will provide Services to the Client in accordance with IBG ’s standard policies and procedures. IBG reserves the right to reject clients for any reason, at IBG ’s sole discretion. IBG will be responsible for all aspects of providing the Services. 2.2 All IBG rules, policies and operating procedures concerning privacy, pricing, customer service, and all other aspects of the Services will apply, and IBG may change its rules, policies and operating procedures from time to time at its sole discretion. This includes pricing, package inclusions, and more. The Client may be grandfathered into an archived product if IBG still can offer it, but that is at IBG ’s sole discretion.

    3.1 All fees for Services provided to the Client are due and payable in full, monthly, or 6-monthly in advance of the provision of the Services. A valid credit or debit card shall remain securely on file to cover recurring charges for service.
    3.2 Initial charges for the Services will be paid in advance of provision of the Services. Thereafter, IBG will attempt to charge the Client’s credit or debit card once every calendar month, or once every 6 months, following the Client’s first order date. Charges not paid by the due date for any reason will result in a suspension of Services until full payment is received. Suspension of Services for non-payment will not result in a proration of fees.
    3.3 Commencement of Services – The Services begin from the date and time the Client completes their first payment during sign-up, not when the Client’s first post is published. IBG does not charge a setup fee for this reason. The setup fee is included in the monthly or 6-monthly payment. If the Client’s onboarding takes longer than 5 business days because of IBG ’s delay, IBG will move the Client’s billing date to ensure the Client receives a full month of service once the Client is onboarded with at least one social media profile.
    3.4 Refund Policy – Except in the case of a material breach of this agreement by IBG, IBG does not issue refunds of any fees for any reason. Fees due to IBG are not contingent upon any form of marketing results. The Client is paying for time and work delivered. IBG offers credits for any errors made by IBG with evidence to support it.
    3.5 Cancellation Policy – The Client can cancel a subscription by emailing a cancellation request to with a reason for cancellation. IBG does not issue prorated refunds for cancellations received early in a billing period but will complete the month(s) service if requested (this includes 6-monthly plans where the Client has received a discount, however, IBG will require the discounted price to be voided and the difference to be paid before continuation of service).
    3.6 Back-payments – Continuation of work for a Client that is past due who did not cancel will result in accrued back-payments due, but interest will not be charged. IBG promises to keep accurate records of all communication and work performed to justify the back-payment due.
    4.1 – Publishing Software – IBG uses third-party social media publishing software (the ‘dashboard’) to schedule and publish the Client’s social media posts. As such, IBG has no control over any issues that may arise occasionally which are caused by the third-party publishing software. In the case of an issue caused by the third-party publishing software that affects the Services provided by IBG to the Client, the Client agrees to not hold IBG liable.
    4.2 Profile disconnections – Due to the nature of working with third-party social media platforms such as Facebook, Instagram, Twitter and LinkedIn, IBG has no control over issues that may occur occasionally, such as profile disconnections. In the case of the Client’s social media profile(s) being disconnected from the dashboard, or the inability for IBG to access the Client’s social media profiles to schedule and publish posts, the Client agrees to not hold IBG liable. If any of the Client’s social media profiles become disconnected from the dashboard, the Client will be notified via email to reconnect their chosen profiles. If the Client fails to reconnect their profiles to the dashboard resulting in one or more unpublished posts, then it is the Client’s responsibility and IBG will not be held liable. IBG will, however, reschedule the posts as soon as the Client reconnects their chosen profiles to the dashboard.
    4.3 Password changes – If the Client changes their username or password to access the dashboard, the Client must report the change to immediately to avoid any interruption to the Services.
    4.4 Reviewing content – All posts created by IBG are scheduled to be published automatically via the html view. IBG will notify the Client via email at least 3 days (unless otherwise agreed) before any new posts are due to be published to allow enough time for the Client to access the html panel and review the scheduled posts. It is the Client’s responsibility to access the dashboard to submit feedback on scheduled posts, or request any revisions of any posts before they are published. For this reason, IBG will not be held liable for any posts published deemed unsatisfactory by the Client. The Client is encouraged to access the html review panel at least once every two weeks to review new content and provide feedback to IBG, and to also report any issues that may occur. If the Client cannot access the html panel for any reason, they must notify IBG at immediately to resolve the issue. If IBG is creating social media posts and sending them to the Client for review in any format, then IBG are fulfilling their contractual obligation as laid out in these Terms of Service.
    4.5 Blog articles – Once a first draft of a blog article has been completed, the Client may request a maximum of two revisions, after which the product delivered will be considered final. All blog articles will be considered final and approved after one month with no feedback. After this period, the Client agrees that no revisions will be made.
    4.6 Profile creation – If a Client does not have an existing social media profile or profiles that they wish to publish to, IBG will create and set up the profiles chosen by the Client ready for publishing for an additional one-off fee. Client’s that request social media profiles to be created for them will receive no refunds for the profiles created.
    4.7 Customer Service – IBG are an online subscription social media service, not a full-service marketing agency. Our customer service is inbound, not outbound, meaning the Client has a responsibility to check their social media profiles and html panel for each plan at least once every two weeks to provide feedback if required.

    For the purposes of this clause, the following definitions apply:
    Reseller: an individual or organisation using IBG to provide white-labelled services for their own clients.
    5.1 All terms and conditions within this agreement apply to any client of the Reseller.
    5.2 Resellers must pay IBG for Services in advance of services for their own clients. The Reseller is solely responsible for collecting payment from their own clients. If a client of the Reseller does not pay the Reseller, IBG will not refund the Reseller for the rendering of Services. It is the Reseller’s responsibility to notify IBG at as soon as possible for any client of the Reseller that is cancelling. If the Reseller fails to notify IBG about their own client’s cancellation by the method outlined in this agreement, and IBG continue to render Services, the Reseller will be fully responsible for the payment of Services rendered, and there will be no refunds offered. It is the Reseller’s responsibility to review the content produced by IBG and to manage and facilitate communication between the Reseller’s client and IBG in a prompt manner.
    5.3 After a White Label Order has been placed, IBG shall not directly or indirectly approach the Reseller’s client, intentionally interfere with the relationship of the Reseller and their client, or endeavour to entice clients away from the Reseller. The relationship between IBG and Resellers shall remain private.
    5.4 The amount of monthly revisions available to Resellers (if any) is at the discretion of IBG .

    IBG expressly disclaims any and all warranties regarding or related to this agreement, the Services or any materials or assistance provided to the Client, express or implied, including without limitation the warranties or merchantability, course of performance or dealing, trade practice, title, no-infringement, and fitness for particular purpose.

    7.1 The Client will indemnify and hold harmless IBG and its customers, suppliers, directors, officers, agents and employees from and against any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable solicitors’ fees) arising out of or relating to any breach by the Client of any of the terms of this Agreement.
    7.2 IBG only uses images provided by the Client, or royalty-free images from databases paid for by IBG , for marketing use when creating social media posts. Regardless, the Client will indemnify and hold harmless IBG and its customers, suppliers, directors, officers, agents and employees from and against any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable solicitors’ fees) arising out of or relating to any issues with content posted to the Client’s social media profiles that results in any claims of copyright infringement. The Client agrees to assume full responsibility for the content posted to their accounts.

    IBG shall not be liable to the Client or any entity or person claiming through or under the Client for any loss of profit or income or other indirect, consequential, incidental, or special damages, whether in an action for contract or tort, in connection with this agreement, even if IBG has been advised of the possibility of such damages. Under no circumstances shall IBG ’s liability to the Client hereunder exceed the amount paid to IBG by the Client for the previous one (1) month of services. This limit is cumulative and the existence of more than one claim will not enlarge the limit. The Client acknowledges that these limitations of liability are an essential element of the agreement between the parties and in their absence the terms and conditions of this agreement would be substantially different.

    9.1 This Agreement constitutes the entire understanding and agreement of the parties with respect to the subject matter hereof. This Agreement may be amended from time to time in IBG ’s sole discretion, and the most current agreement will always be published here. An email communication sent to the Client’s last known email address will be deemed sufficient notice of any such changes in this Agreement. This Agreement shall be binding upon and inure to the benefit of the parties successors and permitted assigns; provided however, that the Client may not assign this Agreement, in whole or in part, without IBG ’s prior written consent and any assignment by the Client without such consent shall be null and void. This Agreement shall be governed by and interpreted in accordance with the laws of the United Kingdom without regard to its rules pertaining to conflict of laws. Any litigation or dispute resolution related to this Agreement shall take place in the United Kingdom, and the parties hereby consent to the jurisdiction of the courts located therein. Except as otherwise expressly set forth herein, any notice required or permitted to be given under this Agreement shall be sufficient if in writing, in the English language, and sent via U.K. Royal Mail, return receipt requested. If any provision of this Agreement shall be held by a court of competent jurisdiction to be unenforceable, that provision will be severed only to the extent minimally necessary, and the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default and will not act to amend or negate the rights of the waiving party.
    9.2 Disputes – IBG will take action via legal routes if necessary, if the Client breaches these Terms of Service. The Client’s account will then be turned over to debt collection and IBG will report the Client to the necessary credit reference agencies.
    9.3 This Agreement will supersede and replace all other agreements between the Parties of the same subject matter, including any agreements, directions, or claims made by IBG’s employees, unless a formal variance is confirmed and agreed to by the Client and executive level management at IBG. This includes the Managing Director of IBG.